{"avg":{"avg_bot_access":91.6,"avg_rendering":93,"avg_structure":35.4,"avg_schema":9.4,"avg_tech_stack":63.4,"avg_overall":56.8},"domain":{"domain":"instituteofcustomerservice.com","crawled_at":"2026-03-21T04:14:45.085174Z","gptbot_allowed":true,"claudebot_allowed":true,"ccbot_allowed":true,"google_extended_allowed":true,"googlebot_allowed":true,"raw_text_length":24533,"rendered_text_length":24533,"ghost_ratio":0,"rendering_type":"SSR","word_count":1953,"li_count":102,"tr_count":0,"th_count":0,"structure_score":5.21999979019165,"has_org_schema":true,"has_product_schema":false,"schema_count":1,"tech_stack":"wordpress","server_header":"nginx/1.20.1","cdn":"","http_status":200,"load_time_ms":1515,"total_html_bytes":267638,"useful_text_bytes":24533,"token_bloat_ratio":10.899999618530273,"images_total":45,"images_with_alt":39,"multimodal_pct":87,"tdm_reservation":false,"has_noai_tag":false,"script_bytes":21220,"has_breadcrumb_schema":true,"has_faq_schema":false,"has_article_schema":false,"has_website_schema":true,"page_title":"Institute of Customer Service ⋆ Inspiring a Service Nation","meta_description":"The independent professional membership body for customer service, driving business performance through service excellence","logo_url":"https://www.instituteofcustomerservice.com/wp-content/uploads/2020/06/favicon.png","crawl_blocked":false,"ai_readiness_score":78,"sub_bot_access":100,"sub_rendering":100,"sub_structure":42,"sub_schema":42,"sub_tech_stack":85,"extractability_score":57,"crawl_cost_score":50,"crawl_cost_label":"Medium","blocklist_risk":0,"blocklist_risk_label":"None","acri_score":61,"acri_extractability":81,"acri_semantic_structure":52,"acri_content_integrity":68,"acri_retrieval_robustness":40,"acri_grade":"C","h1_text":"Set the\npace for customer service","h2_texts":"We improve your business performance by enhancing your customer experience | How we help supercharge your customer service | Service Reborn for Business Growth | Insight \u0026 Thought Leadership | Events and Training | Our Members | Success Stories","tranco_rank":434992,"category":"government","title_length":60,"meta_desc_length":122,"has_canonical":true,"canonical_url":"https://www.instituteofcustomerservice.com/","canonical_mismatch":false,"has_meta_viewport":true,"h1_count":1,"h2_count":7,"h2_before_h1":false,"has_hreflang":false,"has_noindex":false,"has_lang_attr":true,"lang_attr":"en-GB","og_title":"Homepage","og_image":"https://www.instituteofcustomerservice.com/wp-content/uploads/2024/12/settting-the-pace-hero-min.jpg","twitter_card":"summary_large_image","ttfb_ms":1515,"dom_node_count":1665,"html_payload_kb":261.4,"has_hsts":false,"has_csp":false,"sitemap_declared":true,"sitemap_url":"https://www.instituteofcustomerservice.com/sitemap_index.xml","internal_links":127,"external_links":7,"tracker_scripts":1,"tracker_domains":"googletagmanager.com","tracker_token_pct":0,"global_score":68,"seo_pillar":75,"geo_pillar":74,"perf_pillar":39,"arch_pillar":81,"data_tier":1,"ai_trust_score":0,"ai_trust_rank":0,"ai_trust_percentile":0,"inbound_ai_links":0,"outbound_ai_links":0,"llm_analyzed":true,"llm_analyzed_at":"2026-03-20T17:24:36.30372Z","llm_model":"mlx-community/gemma-3-4b-it-qat-4bit","ai_unified_analysis":{"core_offering":"The Institute of Customer Service helps organizations improve their customer experience and business performance by providing a professional framework, tools for assessment, and industry recognition.","target_audience":"Businesses, public sector organizations, and government agencies seeking to enhance customer service and improve overall performance.","pricing_model":"Membership-based, with tiered options and potential for professional qualification fees.","integration_partners":[],"compliance_standards":[],"competitive_moat":"Industry leadership and a comprehensive framework for customer service standards and professional development.","content_depth_score":5,"key_pain_points":["Lack of structured customer service frameworks","Difficulty in measuring impact beyond activity","Need for professional recognition and skills development"]}},"percentile":88,"similar_domains":[{"domain":"wwwilliams.com","acri_score":78,"ai_readiness_score":90,"tech_stack":"wordpress","category":"government","token_bloat_ratio":10.899999618530273,"schema_count":1,"distance":2.55,"page_title":"W.W. Williams | Equipment, Diesel \u0026 Truck Repair, Service \u0026 More","h1_text":"Expanding Our California Footprint"},{"domain":"ardot.gov","acri_score":78,"ai_readiness_score":90,"tech_stack":"wordpress","category":"government","token_bloat_ratio":13.5,"schema_count":1,"distance":3.3300001144409177,"page_title":"Arkansas Department of Transportation","h1_text":"ARDOT Launches New Adopt-A-Highway Interactive Map"},{"domain":"muskegon-mi.gov","acri_score":78,"ai_readiness_score":88,"tech_stack":"wordpress","category":"government","token_bloat_ratio":5.199999809265137,"schema_count":1,"distance":4.25999994277954,"page_title":"The City of Muskegon","h1_text":"City of Muskegon"},{"domain":"academy.versa-networks.com","acri_score":79,"ai_readiness_score":86,"tech_stack":"wordpress","category":"government","token_bloat_ratio":3.0999999046325684,"schema_count":1,"distance":5.039999914169311,"page_title":"Online Training \u0026 Certification for SD-WAN, SASE and SSE","h1_text":"Versa Academy"},{"domain":"bouldercounty.org","acri_score":80,"ai_readiness_score":90,"tech_stack":"wordpress","category":"government","token_bloat_ratio":11.600000381469727,"schema_count":5,"distance":5.060000228881837,"page_title":"Home - Boulder County","h1_text":"Boulder County"}]}